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Refund & Returns Policy

Effective Date: August 9, 2026

Thank you for shopping with We Taught an Owl to Fly. We want you to love your purchase. Because many of our products are made especially for you after your order is placed, our return policy differs from that of traditional retail stores.

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Print-on-Demand Products

Most merchandise sold on this website is custom made after you place your order. For this reason, we cannot accept returns or exchanges simply because you changed your mind or ordered the wrong item.

Please review your order carefully, including product descriptions, colors, and sizing charts before completing your purchase.

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Returns & Exchanges

We do not accept returns or exchanges for:

  • Incorrect size ordered

  • Incorrect color selected

  • Buyer’s remorse or change of mind

  • Accidental orders

  • Personal preference

  • Minor variations in color or print appearance caused by different monitor or device settings

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Damaged, Defective, or Incorrect Items

If your order arrives:

  • Damaged during shipping

  • Defective

  • Misprinted

  • Incorrect

please contact us within 30 days of receiving your order.

Email us at hello@wetaughtanowltofly.com and include:

  • Your order number

  • A brief description of the issue

  • Clear photographs showing the problem

After reviewing your claim, we will work with our fulfillment partner to provide an appropriate resolution, which may include a replacement or a refund.

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Lost Packages

If your package appears to be lost in transit, please contact us within 30 days of the estimated delivery date.

We will investigate the shipment with our fulfillment partner and the shipping carrier. If the package is confirmed lost, we'll arrange a replacement or refund when appropriate.

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Order Changes & Cancellations

Because orders move into production shortly after they are placed, changes or cancellations are only possible before production begins.

Once an order has entered production, it cannot be modified or canceled.

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Refunds

If a refund is approved, it will be issued to the original payment method used for your purchase.

Depending on your financial institution, refunds typically appear within 5–10 business days after processing.

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Digital Products

Any digital downloads or digital products are non-refundable unless required by applicable law.

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Contact Us

If you have questions about your order or need assistance, please contact us.

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